Publicado en www.snaphunt.com 23 mar 2025
Our sewer services team is growing, and we need a reliable and proactive Emergency Services Coordinator to handle urgent client needs outside of regular business hours, including evenings, weekends, and holidays. If you thrive in fast-paced environments, have strong organizational skills, and can stay calm under pressure, this role is for you.
The Role
Why This Role Matters
When an emergency strikes, our clients need fast, reliable service. You will be the first point of contact, ensuring each call is handled with urgency and professionalism. Your ability to quickly gather information, coordinate dispatches, and communicate updates can make a critical difference in resolving emergency situations efficiently.
What You’ll Do
- Handle Emergency Calls – Answer incoming calls, gather key details, and create service tickets in Zuper.
- Dispatch Technicians – Coordinate schedules and ensure technicians arrive on-site promptly.
- Client & Technician Communication – Provide timely updates, manage expectations, and maintain professionalism in all interactions.
- Lead Generation & Marketing Support – During quieter hours, assist with organizing leads and supporting email marketing campaigns.
- Customer Engagement – Build rapport with new clients, confidently guiding them through the service process to secure bookings.
Ideal Profile
What You Bring to the Table
- Bilingual (English & Spanish) – Strong verbal and written communication skills in both languages.
- Tech-Savvy & Organized – Comfortable using Zuper, WhatsApp, and other internal tools to manage operations efficiently.
- Strong Problem-Solving Skills – Able to assess situations quickly and coordinate the best response.
- Industry Knowledge (Preferred but Not Required) – Experience in plumbing or similar fields is a plus.
- Independent & Resourceful – Able to work remotely with minimal supervision while maintaining high performance.
If you are confident, calm under pressure, and ready to take on a role where every second counts, we encourage you to apply today.
What's on Offer?
- Fully Remote – Work from home and manage operations from anywhere.
- High-Impact Role – Play a crucial part in delivering emergency solutions when clients need them most.
- Career Growth – Gain valuable experience in dispatch coordination, customer service, and emergency management.