Are you highly organized, great at multitasking, and passionate about delivering top-notch customer service? We’re looking for a Customer Service Representative who can efficiently handle client requests, prioritize tasks, and seamlessly manage multiple accounts—all while working from home.

The Role

What You’ll Do

• Customer Support – Respond to customer inquiries quickly and professionally, ensuring all requests are handled efficiently.
• Task & Account Management – Work within agency management software (training provided) to track tasks and ensure client needs are met.
• Seamless Multitasking – Jump between different client accounts and responsibilities without missing a beat.
• Administrative & Frontline Support – Assist clients and internal teams with both back-end tasks and direct customer interactions.
• Collaboration & Accuracy – Work closely with your team to ensure all client requests are completed correctly and on time.
• Record-Keeping – Maintain organized documentation for various client accounts.

Ideal Profile

What You Need

• Strong multitasking skills – Comfortable managing multiple clients and requests at the same time.
• Excellent English communication – Both written and verbal, with a professional and friendly approach.
• Insurance experience is a huge plus – If you have a background in insurance, that’s even better!
• Proactive and detail-oriented – Able to spot priorities and handle tasks without constant direction.
• Thrives in a fast-paced, team-driven environment – Works well independently and collaborates effectively.

If you love keeping things organized, assisting clients, and working in a structured, task-based role, we want to hear from you! This is the perfect work-from-home opportunity for someone who enjoys helping people, staying on top of tasks, and working efficiently in a dynamic environment.

What's on Offer?

• A role that offers a breadth of learning opportunities
• Flexible working options
• Great work culture